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I would never recommend this place to anyone. I also talked to the owner Paul Carrone & he continues to stand behind his companies dishonest employees and repair procedures. I was also told by the manager of Alfred Mathews (collisions repair department) that they would not complete an estimate that would cause a vehicle to be a total loss he further went on to say that his company will underbid the estimate & get the company to commit to repairs which would cause the insurance comapany to lose thousands of dollars.

I looked at my wrecked vehicle for two minutes & found obvious damages that were overlooked "intentionally" by the Alfred Matthews staff, managers &, insurance adjusters of The Hartford insurance company. Do not take your car here for an insurance claim "if" you want it repaired right or want to assess complete damages before proceeding with repairs. The auto repair manager has dishonest practices and is not qualified to change my tire. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Terrible customer service in the body repair department. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. View Alfred R Matthews results in California (CA) including current phone number, address, relatives, background check report, and property record with Whitepages. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They refused to negotiate and informed me that they did not want to ever service my vehicle again.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. To this day, I have not it replaced because when I asked them to replace it but give me a break on the cost because I already have spent over $4,000. View Address, Phone Number, Hours, and Services for Alfred Matthews, an Auto Body Repair, Auto Dent Removal Service, Auto Detailing Service at Mchenry Avenue, Modesto, CA. They informed me now that the torque converter needed to be replaced and that it would run about $1,600. On the way home I noticed the vehicle occasionally hestitated when accelerating. Find a new car in the 95356 area and get a free, no obligation price quote. After they replaced them I drove the vehicle home. Alfred Matthews Buick GMC Cadillac address, phone numbers, hours, dealer reviews, map, directions and dealer inventory in Modesto, CA. But he quickly mentioned that he was only speculating.Now I had to pay for the replacement of the three converters which ran almost $2,000. The supervisor even mentioned to me that possibly when the electronic coil burned it might have caused back pressure to the catalytic converters. We never had any problems with the catalytic converters. They informed me that I would need to replace them at my expense. But in the process of repairing the coil, the three catalytic converters went bad while they were making the repairs to the coil.

We never had any problems with the electronic coils.They repaired it for free. I told the supervisor it seems coincidental that the electronic coil that went bad was near one of the engine mounts. I noticed this particular coil happened to be almost directly above one of the engine mounts. We stopped the vehicle immediately and had it towed to Alfred Matthews GMC in Modesto.They checked it and determined one of the electrical coils to the cylinder needed to be replaced. It was completed on a Friday and the very next day while driving the car, it was misfiring and a burned smell was coming out of the engine. They fixed the problem by replacing them. They determined it was due to worned engine mounts. I took my vehicle in due to raddling sound in the front when accelerating. Mechanic Supervisor covered up bad repairs on my vehicle.